How do I manage account credit?

At Information Brokers, your account credit is displayed in AUD figures, so you know the true value of the credit sitting in your account.
Your account credit can be applied to any invoice which requires payment.
Our credit management page allows you to easily add credit to your account & also create top-up reminders.

 

Applying Credit to an Invoice

Once logged into your account, the Client Area will display any current due invoices.
(A full list of your invoices can by found under the 'My Invoices' section)

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Find the invoice you wish to pay & click the 'View Invoice' button.

When the invoice is displayed; a message will appear stating the available credit on your account.
You can nominate the amount of credit you wish to apply to the invoice & click 'Apply Credit'.
The credit will be applied to the invoice - if paid in full, the invoice status will change to PAID.

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Account Credit Top-ups

Account Credit can be topped up via your account at anytime, using the Credit Management page.

To top-up, log into your account & navigate to the Credit Management page by clicking on:
- the 'Client Area' button (in the top right-hand corner)
- the 'Manage Credit' button (green button in the Account Overview section)

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On the credit managment page;

1. Enter the top-up amount
2. Select your preferred payment method & click 'Add Funds'

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If selecting:
- Credit card - you will be taken to our secure payment gateway to process payment
- Bank Transfer / EFT - you will be presented with a top-up invoice for the nominated amount

If you need to access this invoice later, it will also appear under the 'My Invoices' section of your account.

Once payment is finalised, a payment receipt will be sent via email & the funds added to your account.

Please Note: You must have at least one active order in your account before you can add credit.
All deposits are non-refundable.

 

 

Credit Top-up Alerts

Top-up alerts can be created & adjusted on the Credit Management page in your account.
When your credit balance falls below the nominated threshold, an alert will be sent via email.

To create or adjust an alert, log into your account & navigate to the Credit Management page by clicking on:
- the 'Client Area' button (in the top right-hand corner)
- the 'Manage Credit' button (green button in the Account Overview section)

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At the bottom of the page, the current credit threshold is nominated.
Enter the desired threshold level in the Credit Threshold field & click the 'Apply Threshold' button.

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