How do I manage account credit?

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159 Barkly Avenue, Burnley VIC
1300 552 052
(FAX) 03 9815 6800
Contact Hours 9:00am - 5:30pm
How do I manage account credit?

At Information Brokers, your account credit is displayed in AUD figures, so you know the true value of the credit sitting in your account.
Your account credit can be applied to any invoice which requires payment.
Our credit management page allows you to easily add credit to your account & also create top-up reminders.

 

Applying Credit to an Invoice

Once logged into your account, the Client Area will display any current due invoices.
(A full list of your invoices can by found under the Invoices section)

Find the invoice you wish to pay & click the View Invoice button.

When the invoice is displayed; a message will appear stating the available credit on your account.
You can nominate the amount of credit you wish to apply to the invoice & click Apply Credit.
The credit will be applied to the invoice - if paid in full, the invoice status will change to PAID.

 

Account Credit Top-ups

Account Credit can be topped up via your account at anytime, using the Credit Management page.

To top-up, log into your account & navigate to the Credit Management page by clicking on:
- the Client Area button (in the top right-hand corner)
- the Manage Credit button (blue button in the Account Overview section)

On the credit management page;

1. Enter the top-up amount
2. Select your preferred payment method & click Add Funds

If selecting:
- Credit Card - you will be taken to our secure payment gateway to process payment
- Bank Transfer / EFT - you will be presented with a top-up invoice for the nominated amount

If you need to access this invoice later, it will also appear under the Invoices section of your account.

Once payment is finalised, a payment receipt will be sent via email & the funds added to your account.

Note: You must have at least one active order in your account before you can add credit.
All deposits are non-refundable.

 

Credit Top-up Alerts

Top-up alerts can be created & adjusted on the Credit Management page in your account.
When your credit balance falls below the nominated threshold, an alert will be sent via email.

To create or adjust an alert, log into your account & navigate to the Credit Management page by clicking on:
- the Client Area button (in the top right-hand corner)
- the Manage Credit button (blue button in the Account Overview section)

At the bottom of the page, the current credit threshold is nominated.
Enter the desired threshold level in the Credit Threshold field & click the Apply button.

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