Can I add additional account contacts and users?

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159 Barkly Avenue, Burnley VIC
1300 552 052
(FAX) 03 9815 6800
Contact Hours 9:00am - 5:30pm
Can I add additional account contacts and users?

Each account has the ability to create both additional account contacts and sub-account users.

Additonal contacts can be set up to receive specific notifiations relating to your account.
Specific notifcation groups include invoices, support, and products.

If an additional contact also requires their own account login, they can also be upgraded to an account user.
Specific permissions can be set for each user as well.


Creating a New Account Contact / User

1. Log into your account (top right-hand corner)

2. Click the Update Details button (underneath Account Information)



3. Click on the Contacts & Sub-Accounts


4. Select Add New Contact in the Choose Contact dropdown

5. Fill in the contact's Personal Details & Address

6. Select the required notifications under Email Preferences


To turn the Contact into a Sub-Account User

7. Select the Activate Sub-Account tickbox

8. Enter and confirm the new User password

9. Select the required Sub-Account Permissions

10. Click Save Changes and the User is now created

Notes: The email address will be the username for the new Sub-Account.
Each user must have a unique email address



Upgrading a Contact to a Sub-Account User

1. Log into your account (top right-hand corner)

2. Click the Update Details button (underneath Account Information)



3. Click on the Contacts & Sub-Accounts



4. Choose the required contact from the dropdown box and click 'Go'

5. Scroll down & select the Activate Sub-Account tickbox

6. Enter and confirm the new User password

7. Select the required Sub-Account Permissions

8. Click Save Changes and the User is now created

Notes: The email address will be the username for the new Sub-Account.
Each user must have a unique email address



Updating an existing Account Contact / User

1. Log into your account (top right-hand corner)

2. Click the Update Details button (underneath Account Information)



3. Click on the Contacts & Sub-Accounts



4. Choose the required contact from the dropdown box

5. Scroll down & update the necessary details.

6. Click Save Changes and the details will be updated



Removing an existing Account Contact / User

1. Log into your account (top right-hand corner)

2. Click the Update Details button (underneath Account Information)
 


3. Click on the Contacts & Sub-Accounts
 


4. Choose the required contact from the dropdown box

5. Scroll down & click the Delete Contact button
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