How do I enable Multi Factor Authentication (MFA) on my login?

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Level 1, 2 Warner Street, Huntingdale VIC 3166, Australia
1300 552 052
(FAX) 03 9815 6800
Contact Hours 9:00am - 5:30pm
How do I enable Multi Factor Authentication (MFA) on my login?

1. Login to your account (top right-hand corner) of our website ib.com.au

2. When in the Client Area click the Details tab

2FA_setup_1

 

3. Click on Security Settings

2FA_setup_2


4. Locate Multi-Factor Authentication and click Enable

Security_Settings

 

5. Select either Authenticator App or SMS Code and click Get Started

2FA_setup_4

 

6a. Authenticator App (Recommended)
Scan the QR Code with the Authenticator App on your phone (eg. Google Authenticator, Microsoft Authenticator or Aegis)
Then enter the code provided by the Authenticator App & click Submit (skip to step 7).

2FA_setup_5

 

6b. SMS Code
Enter your Australia mobile phone number and click Activate

SMS_MFA

 

Then enter the activation code you received via SMS and click Activate again

MFA_SMS_Activation

 

7. Multi Factor Authentication is now Enabled

Note: please keep a record of the Emergency Code in case your phone goes missing/lost.

MFA_Enabled

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